Banking · focused lesson · about 15 minutes

Card and ATM issue

Describe a card issue without disclosing the PIN and ask how to contact the bank safely.

1. Listen to the conversation

Listen to each line and repeat it aloud. Describe your actual situation accurately.

Listen once without the transcript, then show it and listen again.

Playback settings · Normal

Line 1 / 9 · You

You

Bună ziua. Cardul meu nu funcționează la bancomat.

Hello. My card does not work at the ATM.

Bank clerk

A apărut un mesaj pe ecran?

Did a message appear on the screen?

You

Da, dar nu am înțeles mesajul.

Yes, but I did not understand the message.

Bank clerk

Puteți descrie ce scria, fără să spuneți codul PIN?

Can you describe what it said without telling me your PIN?

You

Da. Tranzacția a fost refuzată. Ce pot verifica?

Yes. The transaction was declined. What can I check?

Bank clerk

Vă explic cum verificați situația prin canalul oficial.

I will explain how to check it through the official channel.

You

Dacă pierd cardul, cum îl blochez?

If I lose the card, how do I block it?

Bank clerk

Vă arăt numărul oficial de contact al băncii.

I will show you the bank’s official contact number.

You

Mulțumesc. Nu voi comunica nimănui codul PIN.

Thank you. I will not share my PIN with anyone.

Ask the bank for actual documents, fees and terms. The writing exercise does not score pronunciation.